Failed or pending orders
Creating an order or starting checkout does not activate Premium. A failed/pending checkout can be checked again in the app. Never assume a debit means verified success; contact support with the order reference if status is delayed.
Requesting a refund
Write to hp316337@gmail.com with the app name, order reference and reason. We will use a secure verification process; do not send bank passwords, OTP, UPI PIN, full card data or session secrets. Refund eligibility, duplicate/failed debit cases and statutory rights require owner/legal review before launch.
Access after a refund
The proposed backend reverses the Premium duration associated with a successfully refunded order, including a partial refund; other valid paid orders remain. This behavior must be approved and disclosed before live use. A pending/failed refund is not treated as a completed refund.
Timing and cancellation
Bank/payment-provider processing times vary; no instant refund or fixed settlement time is promised. These are fixed-duration one-time plans, not an auto-debit subscription. Support acknowledgement within 48 hours and initial response within 7 days are proposed targets only.